Let's schedule our friendly team to help

My name is

I need help with

Please visit

My address is

My phone number is

4 minutes response time during business hours

Water-related problems are rather commonplace. It’s when these problems become disasters that we’re left with too many questions and not enough answers. It’s important to select the right restoration company for your property, but what do you do now that the restoration company has been called? Below, we’ve provided a few frequently asked water damage questions to help you through the process.


Water Damage FAQ

Could the Water Damage Have Been Prevented?

If the damage was a result of natural causes then there is very little you could have done to be prepared. However, water damage is normally caused by poor indoor plumbing. If you want to prevent water damage then regular maintenance, upkeep, and frequent inspections of your home and property can help. Make sure all appliances are and in good working order. Check all water connections and hoses. Look under sinks for signs of corrosion and make sure connections are tight. Check the toilet and water heater for any signs of leaking. Make sure you monitor the water bills and be aware of any unexplained increase because you could, in fact, have a leak.

Is My Home Safe Now That the Standing Water is Gone?

Water damage is not just about water removal. Just because the water is no longer visible doesn’t mean the problem is solved. There is still the potential for issues until the structure and affected materials have been completely and thoroughly dried. Mold growth can occur within as little as 24 to 48 hours if structural drying is not in process.

Can I Do the Cleaning and Drying Myself?

Common shop vacs and household fans are not equipped to remove enough moisture or deliver enough air movement to help prevent further damage from unseen sources. If water has saturated the flooring, baseboards, or drywall it may appear to be without issue. However, there could still be hidden damages beneath the flooring or behind the walls that could become major complications. In this case, you’ll want to call a water restoration company to prevent further damages to your home.

What Do the Pros Use During the Drying Process?

Once water is extracted, the affected area is contained and the unsalvageable items are then disposed of. The drying process can then begin. Specialized high-speed industrial air movers are placed to facilitate the drying process. Dehumidifiers are set up to remove and control the humidity and moisture levels in the air.

How Long Does the Drying Process Take?

Depending on the extent of the damage and saturation will determine the length of the process. On average, it usually takes from 2 to 3 days to dry a home. A professional restoration company will use moisture meters to monitor the daily progress of drying. If the property has been exposed for an extended period of time, then it could take as long as 5 to 7 days.

Should I Leave My Home During the Process?

Remaining in your home is an option if the damage that has been done is not extensive. However, the equipment used during the drying process can be noisy and create a lot of air movement which may be considered as unlivable conditions.

Do I Have to Use the Restoration Company the Insurance Company Recommends?

Of course not. You are free to hire whomever you feel will best get the job done. Most reputable water damage companies have worked with the major insurance companies. They are experts at dealing with adjusters and claims. They will usually deal directly with your insurance adjuster to make the process easier for you.

Is the Restoration Work Provided, Guaranteed?

Always check the details of the contract provided to get everything in writing. Most reputable restoration companies are willing to back their work with a 100% satisfaction guarantee for a specified period of time. Ensure you find the right company for the job before signing anything.

If you have more questions, check out our 12 most common water damage questions.

It always pays to be well prepared for whatever the future brings. This is also why you should have a restoration company you know and trust. Mission Restorations has experts in fire, water, and mold restoration. If ever in need of services, don’t hesitate to call the best damage restoration team in Charlotte and its surrounding areas at 704-727-2000.

Answering Your Water Damage Questions
Average: 4.6 (23 votes)